Customer Service Training London and UK
The Country's Leading Customer Service Training Provider
If you're looking to elevate your Team's Customer Service skills to new heights, feel free to explore our expert-led courses, built from a strong experience in top luxury establishments.​
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All our courses are made fully bespoke and delivered in person anywhere in London, the UK or online.​​​
Customer service training - LOndon & uk - In person
Delivering Exceptional Customer Service on a Consistent Basis
Topics: Basics of customer relationship / Customer care: from a powerful mindset to a perfect attitude / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Managing and exceeding your customer expectations / The keys to success to effective complaints handling / Understanding your customers’ perspective better
Length: 4 hours / Half-day
All You Need to Know About Complaints Handling and Managing Difficult Clients
Topics: Switch your mindset around customer issues and complaints / The core foundations of expectations management / The keys to success to effective complaints handling / Dealing effectively with difficult and challenging customers / Become a Master in courageous conversations and objection handling / Getting the best out of your customers’ feedback
Length: 4 hours / Half-day
Customer Oriented Methods and Strategies for Sales Teams
Topics: Expectations management during the selling stage: how to successfully do it? / Understanding the importance of generating trust right from the start / Be proactive around your customers’ needs / All you need to know to successfully onboard customers / Understanding your customers’ perspective on a consistent basis / Become a Master in courageous conversations and objection handling
Length: 4 hours / Half-day
Successfully Managing and Exceeding Your Customers' Expectations
Topics: Expectations management: what mindset to have? / The core foundations of expectations management / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Become a Master in courageous conversations and objection handling / Improve both your communication and negotiation skills
Length: 4 hours / Half-day
Managers: Keeping an Exceptional Level of Customer Service Within Your Team
Topics: The core foundations of customer success / Spread the correct mindset through a culture of performance management / Group coaching: Individual challenges and changes to apply moving forward / More in-depth with expectations management / More in depth with difficult customers and complaints handling / Teach your team to set boundaries and handle objections for you
Length: 4 hours / Half-day
Customer Service: Get All Basics Right to Elevate Your Customer Experience
Topics: Customer care – from a powerful mindset to a perfect attitude / Consistency and customer service – how to do it? / All you need to know about expectations management / Fulfil your customers’ needs / Bring your attention to details to the next level / Dealing effectively with challenging clients / All you need to know about objection handling / Getting the best out of customers’ feedback
Length: 1 day
3–6 Month Bespoke Programmes - London and UK - In person
If you want to actively improve both your Managers and Team's performance in delivering exceptional customer service and make it consistent, feel free to have a look at the different Programmes we deliver.
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These programmes are made to give your Team the best skills, mindset and tools so they can improve their performance in the long-term while making it last.
Willing to know more about the above Training programmes?
clients' testimonials
Excellent delivery, clear, concise and very helpful. Exceptional insights and very knowledgeable trainer. On top of the content, what really stood out was the engagement, the originality and the personal anecdotes the trainer shared! Well done for an engaging and insightful session!
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Kate Berry - Clinic Manager - London Vision Clinic
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And Over 100 testimonials from our attendees
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Our most Loyal clients
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Fully accredited Training courses
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