Customer Service Training - London and UK - Turning your Employees into Real Brand Ambassadors

If you're looking to elevate your Team's Customer Service to new heights, explore our expert-led courses, built from a strong experience in top luxury establishments. All courses can be made fully bespoke and be delivered anywhere in London, the UK or online.

If you would like to discuss your needs further, feel free to book your free discovery call right below.

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What do you get from the below accredited courses?

12 years of experience managing people & clients in top luxury establishments turned into powerful insights

Strong expertise, improved happiness and increased productivity of your guest facing team leading to reduced staff turnover

Up to 60% of the total amount of feedback, referrals and recommendations received from customers

Improved credibility by getting your business and team awarded certificates on the quality of the experience you provide

Retention and loyalty increased by up to 50% which is reducing the need to constantly invest and rely on direct acquisition

60 to 70% more chance to upsell to fully satisfied and loyal customers which is making the sales process simpler and easier

Some case studies - Customer service Training

Check out some case studies

Customer service training courses - LOndon, uk and online

Delivering Exceptional Customer Service on a Consistent Basis

Topics: Basics of customer relationship / Customer care: from a powerful mindset to a perfect attitude / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Managing and exceeding your customer expectations / The keys to success to effective complaints handling / Understanding your customers’ perspective better

Length: 4 hours / Half-day

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All You Need to Know About Complaints Handling and Managing Difficult Clients

Topics: Switch your mindset around customer issues and complaints / The core foundations of expectations management / The keys to success to effective complaints handling / Dealing effectively with difficult and challenging customers / Become a Master in courageous conversations and objection handling / Getting the best out of your customers’ feedback

Length: 4 hours / Half-day

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Customer Oriented Methods and Strategies for Sales Teams

Topics: Expectations management during the selling stage: how to successfully do it? / Understanding the importance of generating trust right from the start / Be proactive around your customers’ needs / All you need to know to successfully onboard customers / Understanding your customers’ perspective on a consistent basis / Become a Master in courageous conversations and objection handling

Length: 4 hours / Half-day

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Successfully Managing and Exceeding Your Customers' Expectations

Topics: Expectations management: what mindset to have? / The core foundations of expectations management / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Become a Master in courageous conversations and objection handling / Improve both your communication and negotiation skills

Length: 4 hours / Half-day

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Managers: Keeping an Exceptional Level of Customer Service Within Your Team

Topics: The core foundations of customer success / Spread the correct mindset through a culture of performance management / Group coaching: Individual challenges and changes to apply moving forward / More in-depth with expectations management / More in depth with difficult customers and complaints handling / Teach your team to set boundaries and handle objections for you

Length: 4 hours / Half-day

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Customer Service: Get All Basics Right to Elevate Your Customer Experience

Topics: Customer care – from a powerful mindset to a perfect attitude / Consistency and customer service – how to do it? / All you need to know about expectations management / Fulfil your customers’ needs / Bring your attention to details to the next level / Dealing effectively with challenging clients / All you need to know about objection handling / Getting the best out of customers’ feedback

Length: 1 day

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3–6 Month Bespoke Programmes - London, UK and Online

If you want to actively improve both your Managers and Team's performance in delivering exceptional customer service and make it consistent, feel free to have a look at the different Programmes we deliver.

These programmes are made to give your Team the best skills, mindset and tools so they can improve their performance in the long-term while making it last.

Bespoke Customer Care Programmes

Bespoke Hospitality Programmes

Willing to know more about the above Training programmes?

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clients' testimonials

Excellent delivery, clear, concise and very helpful. Exceptional insights and very knowledgeable trainer. On top of the content, what really stood out was the engagement, the originality and the personal anecdotes the trainer shared! Well done for an engaging and insightful session!

Kate Berry - Clinic Manager - London Vision Clinic

Some training attendees' feedback

"Very engaging, thought provoking and pushing to self-reflection and awareness. Clear and engaging training creating a non-judgmental space"

"I've learned so many things to improve my managing skills while remaining objective which is so important. Very entertaining, straightforward and clear!"